No response. Complaints. Bad attitude. Someone or something gets you mad or upset. They break their promise, they don't do their job, they drop the ball, they say something offensive or confrontational, or they challenge you. You feel attacked and disrespected. The natural instinct is to strike back...to fight. You rant, rave and yell about that person to anyone willing to listen. You put up the cold shoulder and some attitude. "Who the hell do they think they are anyway...I am going to teach them..." Does this sound familiar? It is the way most people deal with conflict. I am here to tell you that flying off the handle does not make any situation better. It only makes things worse. The only one you end up hurting when you let your emotions get the better of you is...you.
I am not saying that you should ignore issues and conflict. I am saying that you should evaluate the way you are going to address issues and conflict, before you address them. Those of you who know me have probably never seen me mad, upset or lose my cool...at least not on the outside. It's not that I don't have bad days and sometimes things don't go my way. It is not that I don't get frustrated or rattled. I do. I have simply made the conscious decision to deal with life and conflict in a calm, controlled and calculated manner. I have discovered that people who remain in control and keep their emotions in check, when everyone and everything around them is out of control, typically come out ahead. They don't waste their energy on other people's drama. The interesting thing is, a calm response to the conflict will eventually calm the other person, so you can move on to a constructive conversation because you did not fuel the fire.
I know it is not easy, but my challenge to you is to not get sucked into other people's drama. Keep calm, cool and collected. Do this and I promise you will not only win the battles, but you will win the war of life and business.